You are important. You are valued. You are our greatest asset.
We want to you to enjoy an out of this world experience and we will do this by looking after you.
Gaming should be pure entertainment however, you can’t always win. Unfortunately, losing is also part of the game so we want to make sure you are prepared for this. We want to make you aware of the social and financial difficulties that can occur if you find gaming is no longer about having fun.
Gaming can be addictive and can easily make you lose perspective of time and money. We want your gaming experience at GameMoto to be as positive as possible, even if you lose.
Spend only what you can afford to risk whilst maintaining a level of self-control.
GameMoto requires all users to be 18 years and older. All users must confirm their age and certify that they are of legal age to gamble prior to opening an account. GameMoto actively monitors for underage accounts and uses a variety of tools to verify information. GameMoto never engages in advertising directed at minors.
In order to prevent underage individuals from accessing your account we recommend keeping your account number and password a secret, not leaving your computer unattended when logged in to your account, and never sharing your PIN and/or your mobile money credentials with anyone, including but not limited to minors.
If there are children under 18 who have access to your computer, you may want to consider installing parental control software to prevent access to online gaming sites and other material, such as:
In order to keep gambling enjoyable and under control, we recommend that you follow these tips:
GameMoto believes gaming is a form of entertainment and shouldn't negatively impact a player's life. If you feel that gambling may becoming a problem for you, ask yourself the following questions developed by Gamblers Anonymous:
If you answered mostly "yes", please consider contacting one of the Gambling Counselling Organisations listed below for advice and support.
We have all pushed ourselves to the limit, at some point or another but if you find it becomes a common occurrence that you have exceeded your gambling budget, we have tools in place at GameMoto that can help you to stay on top of it:
Set daily, weekly or monthly restrictions so that you can take full control over your gambling spend.
Change your limits at any time. Decreases in deposit limits happen immediately however, increases have a cooling-off period.
Contact our customer support, and they can assist you in setting yourself daily, weekly or monthly restrictions so that you can take full control over your gambling spend.
f you require any further information or assistance, please contact our customer support.
If you feel you need to take a break, please contact us to have your account disabled. If you feel that you have a gambling problem, please let us know when you contact us so that we can ensure that your account will remain disabled, subject to the following process.
If you request to have your Account closed or your Account limit set to zero as a consequence of a perceived gambling problem, please be advised that your Account will be closed without the option to re-open until sufficient time has passed (not less than six (6) months) and ample information has been presented for Customer Service and Senior Management to independently decide to re-open the account.
There are many resources available to individuals who have, or are developing, gambling problems. If you feel that you have a problem, we recommend visiting: